The Telecom industry is getting saturated every year and is forcing the current telecom companies to stay abreast with customer retention and demands. This is resulting in pressure to perform and faster implementation of new products and services. The industry also have the pressure to deal with changing regulations, ensuring coverage, time sensitive production schedules, increasing competition and lesser time to market.
As changes are taking place at a rapid pace, analysing the customer demands & matching their expectations with industry's internal business processes & implementation is getting difficult and creating a huge gap.
SiriNiti's Customer Relation solution and services can create a significant impact through its Business intelligence and thereby creating profits. This enables Telecom companies to take well informed decision in a timely manner.
Below are the services SiriNiti offers in the Telecom space:
- Business Intelligence
- Predictive Analytics
- Adhoc Reporting
- Customer Support Services
- Application Development
- Subscriber Management
- Billing and Collections
- Customer Relationship Management
Business Benefits for Telecom Companies:
- Improved turnaround time on time sensitive processes
- Effective management of integrated and real-time processes like billing and pre-paid account management
- Adaptability and Scalability with respect to new business models
- Cost savings, Customer Retention and Satisfaction.
Contact SiriNiti today for more information on our Telecom Support Services.
