Changing at rapid pace would be an understatement for BFSI industries landscape. Product & channels, profitability, effectively managing risk, improving financial performance and most importantly customer retention are this sectors top priority and have compelled banking, financial services and insurance industry to aggressively implement state of the art technologies and top notch back office and customer support. All this to ensure Customer Retention and Customer Satisfaction.
Customers (retail and corporate) have been expecting more in all respects. BFSI has been providing various digital channels like IVR, Internet banking, mobile banking for 24/7 availability of information. For those who are away from the digital channels or not capable of using the options rely on face to face interaction or talking to someone over the phone. Hence BFSI industry has no choice but to maintain a huge work force to address the needs of all type of customers.
SiriNiti BFSI solutions and services focuses on both financial and non-financial functions or BFSI based on the need. Our solutions and services are suitable for companies of varied sizes for long term, medium term and short term projects as well. SiriNiti gives utmost importance to privacy and security of customer information. Be it a software solution, additional man power requirement, SiriNiti provides tailor-made solution for all its client engagement as we believe each customer is different and has different challenges.
Our team works with financial institutions to simply complex procedures to provide them with acceptable intelligence and stay ahead of their competition.
Below are the services SiriNiti offers in the BFSI space:
- Retail Banking Services - Phone Banking & Customer Support, Reminders and Collections, Sales Support, Application Development, and BI & Analytics.
- Commercial Banking Services - Relationship Management, Performance Re-Engineering, Financial Analysis, Application Development & Integration and Value added services.
- Back Office Support - Accounting, Bookkeeping, Reconciliation, Transaction Posting, Loan Originating & Servicing, and Data Entry & Processing.
- Insurance Support Services - Policy Sales & Support, Policy Renewal Management, Reminders & Collections, Transaction Posting and Data Entry & Processing.
- Mutual Fund Support Services - NAV Support, Phone trading, Collections, Data Entry & Processing.
Our solutions helps reduce customer service costs by over 30%, reduced abandoned calls, manage leaner operations with a reduction in contact center staff, cross selling and up-selling to improve revenue and much more...
Contact SiriNiti today for more information on our BFSI Support Services.
